5 | Challenge your peers: What are the Best Ways to Combine Customer Insights, Customer Satisfaction and Financial and Operational Data from Different Sources Internally?

Session

What are the Best Ways to Combine Customer Insights, Customer Satisfaction and Financial and Operational Data from Different Sources Internally?

5 | Challenge your peers

Monday, October 07

05:00 PM - 06:00 PM

Live in Berlin

Less Details

How to build a process to make sure the insights are easy to collect and share, to make sure they are actionable and make an impact and help bring revenue?
Is CRM system the best way to collate this information and share it ?
Or other examples of other platforms ?
Is it better to have one system where everything is gathered or multiple systems?
Who are the critical stakeholders to share this information and how it becomes embedded in the business?
What business processes do you have to share the system information?
Whose responsibility is it in your company and how to best execute it? What are your best practices?

Workshop

Speaker

Raisa Kosonen

Senior Manager Customer and Market Insight, EnerSys

Over 20 years of international sales and marketing experience including large scale customer experience programs
Global Industrial Energy Storage market expert
Experienced B2B and B2C marketeer and global team leader

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Company

EnerSys

http://www.enersys.com/

EnerSys is the global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the Power/Full Solution for stored DC power products.

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